This Privacy Policy describes how we used interchangeably as personal information) when you visit the site and use our services (‘Service’). This Privacy Policy is amended from time to time at our discretion, so be sure to check this page periodically as the information provided here may change. We will inform you separately in case we make any important changes to this Privacy Policy.
- What personal data do we collect and why?
We collect the bare minimum of your personal data, e.g. the information needed for account creation, payment processing, customer support and similar purposes.
1.1 Cookies and device information
When you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using cookies. Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit https://www.allaboutcookies.org.
1.2. Creation of your account
If you decide to use our Service, you will need to create a user account by entering your email address and a password. We will keep your email, email verification date, date of account creation and encrypted password. We refer to this information as “Account Information”. The legal basis for processing your data for this purpose is a contract with you (Art. 6(1)(b) of the GDPR).
1.3. Provision of Incogni Service
To fully use our Service, you will need to provide your full name and address information (country, state, city, ZIP code, address) and their entry date, as well as your authorization for us to act on your behalf when submitting data erasure requests. In addition, Incogni gives you the opportunity to add up to three different addresses, email addresses, phone numbers into your account. You will be able to use our Services for all of these different data sets you provided.
Note that we will retain a copy of the authorization along with the information provided in it and the creation/modification date. In some cases data brokers ask for additional personal data for user verification (such as date of birth, phone number, middle name or date of birth) and we will only be able to complete data removal if you provide such information. To keep you updated about the data deletion requests, we will keep the information about the status of these requests, the names of data brokers, as well as the removal ID.
Additionally, we process your email address to communicate with you about our Service, to ask you some questions and to provide our Service. The legal basis for processing your data for this purpose is performance of a contract with you (Art. 6(1)(b) of the GDPR).
1.4. Customer support
We also keep communication with you regarding the Service provided and issues that arise when rendering the Service. Personal data processed for this purpose is inquiry ID, your name, date of the inquiry and content of the inquiry. The legal basis for processing your data for this purpose is your consent (Art. 6(1)(a) of the GDPR) and a contract with you (Art. 6(1)(b) of the GDPR).
2. Sharing your personal information
We do not sell your personal information. For example, we share it with our partners who help us deliver our Service.
- Your rights
You have certain privacy rights regarding the collection and processing of your data that can be exercised by contacting us.
You can access your personal information or receive a copy of it by contacting us.
You can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information where it is technically possible.
You can demand the correction of inaccurate personal information and, subject to the nature of the collection and use, the completion of incomplete personal information (right to rectification).
You can request the deletion of your personal information specified in Clause 1, unless, we are legally required or we have a legal basis to maintain certain personal information.
If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
You have the right to complain to a data protection authority.
If you wish to implement any of the above-mentioned rights, please contact us at support@incogni.com.
- Data retention
We may store your personal data for a minimum period of time before deleting it permanently.
We apply different retention periods depending on the purpose for which your personal information is processed as detailed above.
Cookies are stored in line with the retention periods described in section 1.1 above.
Personal data needed to provide the Service (sections 1.2, 1.3 and 1.5) is stored for no longer than 12 months after the termination of providing our Service or until you ask us to delete it and there are no legal restrictions for us to do so.
Personal data needed to provide customer support (section 1.4) is stored for 2 years.
If we need to defend our rights and interests in case of a dispute (section 1.6), personal data is stored for 2 years or until the dispute is ultimately resolved or a final decision by a competent authority is made, whichever occurs latest.
- Contact us
For more information about our privacy practices, or if you have questions, please contact us by email at support@panaceanetworks.net.
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